From Reservation to Boarding
Changing or Cancelling Reservations
In the event that you wish to change your reserved schedule or flight course, please contact by email (firstname.lastname@example.org) by two days before your flight, after that please contact by phone (+81-848-70-0388 9:30～17:00 JST) by no later than 17:00 on the day before your flight.
In the event that the day before your flight is Saturday, Sunday and Holiday, please contact Reservation Center by phone (+81-848-70-0388 9:30～17:00 JST) , by no later than 17:00 on the last business day.
Please contact us by email.
To ensure that we fully understand your request, please provide accurate information about the information you wish to change or cancel (flight date, flight number, course name, passenger information, number of passengers, etc.). When we receive a cancellation email you will be charged a cancellation fee and refund handling fee.
Customer-initiated Cancellations and Refunds
Please note that cancellations and refunds initiated by the customer after a reservation has been confirmed will be handled as outlined below:
|Date of Cancellation||Cancellation Fee||Refund Handling Fee|
|21 or More Days Before Flight||No Charge||¥430|
|8 to 20 Days Before Flight||20% of Price||¥430|
|2 to 7 Days Before Flight||30% of Price||¥430|
|1 Day Before Flight||40% of Price||¥430|
|Day of Flight||100% of Price|
21 or More Days Before FlightCancellation Fee: No Charge Refund Handling Fee: ¥430
8 to 20 Days Before FlightCancellation Fee: 20% of Price Refund Handling Fee: ¥430
2 to 7 Days Before FlightCancellation Fee:30% of Price Refund Handling Fee: ¥430
1 Day Before FlightCancellation Fee:40% of Price Refund Handling Fee: ¥430
Day of FlightCancellation Fee:100% of Price Refund Handling Fee: ---
Refunds for customers who have paid by credit card will be processed through their credit card company.